Keep your story moving
Help Center
Start with a common question, browse the Game Wiki, or reach the right person.
Saves & account
How is my progress saved?
The game saves as you play and can sync your character through your signed-in account. Keep an internet connection available for cloud saves to finish.
When changing devices, use the same sign-in method and account, then choose your character. Wait for saving to finish before closing the old device.
My character will not load. What should I do?
Read the message on the load screen. If it says the save needs a newer version, update the game first. For a connection problem, check your connection and use the retry option shown.
If the problem continues, use the report or support option on that screen. Include the error text and game version. Avoid deleting the account or clearing app data while you are trying to recover a save.
If support asks for a save export, use the export option shown in the game. A downloaded save is separate from a bug report.
Can I have more than one character?
Yes. Your characters have separate stories and progress. Use the game's character selection screen to choose which life to continue.
I cannot access my account.
Use the same sign-in method you originally chose. If you used Apple, Google, Game Center, or Google Play Games, choose that same option and account again.
For an unresolved account problem, email support@choiceflow.life. Explain which sign-in option you used and what the screen says.
Playing the game
Where should I start?
Create your character, follow the introduction, and explore the screens available at your age. The Game Wiki explains character stats, activities and the game's systems.
Why is an activity or career unavailable?
Availability can depend on your character's age, education, skills, money, health, or current situation. Read the requirement shown beside the action or job. Some paths also need an opening or an offer.
A locked action is not always a bug. If the displayed requirement is met but the action still fails, report it with the requirement text.
What does New Year do?
New Year advances your character's life by a year. It can bring changes to school, work, money, relationships, and events. Finish any decisions the game asks you to resolve before continuing.
Check your health, energy, commitments, and finances before moving to the next year.
Can I replay the introduction?
Open Settings → Profile → Account → Replay Tutorial to revisit the introduction.
Purchases
A purchase is missing. How do I get help?
Confirm that you are using the store account that made the purchase and the intended game account. In the app, open Settings → Profile → Plus → Restore purchases. Check your store purchase history, then email support@choiceflow.life if the item is still missing.
Include the product name, platform, game version, and what happened. Do not send card numbers or store passwords.
Where can I see what a paid option includes?
Read the offer inside the game before confirming a purchase. The offer and your store's confirmation screen show the product, price, and any renewal terms that apply.
Bug reports
How do I report a bug?
In the game, open Settings → Profile → Account → Report a Bug. Explain the actions that caused it, what happened, and what you expected. You can preview the report before sending.
Images, your email address, and game-state diagnostics are optional. A report code lets you connect a later video to the same report. Upload video clips through the Discord link shown with that code.
From this website, prepare your report text, copy it, and post it in the Discord bug channel. The website opens Discord; you finish posting there.
What should a useful report include?
Give the screen name, the steps in order, the result, and what you expected. Add your platform and game version if known. Quote any error message. Screenshots or a short video can show a problem that is hard to describe.
If you already have a report code, include it when following up.
The Discord bug channel does not open.
Join ChoiceFlow Community with your Discord account first, then open the bug channel. Complete any server entry steps Discord shows.
For a private report, use support@choiceflow.life instead.
Still need a hand?
Send a short description to support@choiceflow.life, or ask the community about gameplay on Discord.